Our Exchange/Refund Policy
Contractor Exam Preparation, LLC does not offer refunds or exchanges on any course except in extreme cases where the course must be cancelled or there is some other *significant failure on the part of Contractor Exam Preparation, LLC. *(The determination of what is a 'signficant failure' is at the sole discretion of Contractor Exam Preparation, LLC.)
We encourage you to confirm your choice of course, course dates and location before placing your order.
If you are not able to attend a course for which you've paid due to extreme circumstances, please contact our offices at least one day before your scheduled class begins. If seating allows, we will endeavor to accommodate you by rescheduling you to another class. (This accommodation is at the sole discretion of Contractor Exam Preparation, LLC.)
Inclement Weather ... Class Cancellation/Postponement
Since our classes are held in Fairfax County, Virginia and Glen Allen, Virginia, we endeavor to hold our classes according to what the respective school system dictates regarding inclement weather. However, for the convenience of our students and other factors, we can hold classes even if the jurisdiction's school system is closed. This will be on a case-by-case basis. Please contact our offices to confirm if a class will be held.
Please note: If a class is cancelled or postponed, Contractor Exam Preparation, LLC cannot be held responsible for any difficulties or problems that may arise regarding scheduling/taking the exam and/or obtaining a license through the state. The only remedy that Contractor Exam Preparation, LLC offers is that the student may take another class.
With all of our courses, we reserve the right to refuse entrance to any student for any reason. The total remedy will be a refund of the course fee.